The Hostway Blog

5 Benefits of Managed Support

IT organizations often leverage Managed Service Providers (MSPs) to maximize return on scarce resources – doing more with less. In the case of cloud hosting, by outsourcing activities ranging from day-to-day infrastructure support to cloud migrations and application-level support, organizations effectively have a dedicated team of IT professionals looking out for their best interest at all times, without the headcount burden.

A 2015 CompTIA study found that nearly two-thirds of organizations used the services of an outsourced IT company during the previous 12 months. In addition, the market for managed services continues to expand, with MarketsandMarkets predicting it will be worth 242.45 Billion USD by 2021. This is an important indicator that businesses are finding managed services – and cloud hosting services in general – to be worth the investment.

Let's take a look at some key benefits of partnering with a cloud hosting provider that offers managed services and support, like Hostway:

1. Increase Productivity

Increased productivity is one of the main reasons for investing in managed services. By handling your cloud operations and managing your infrastructure, providers can give time back to your IT department – time that staff can spend working on innovative and higher return projects for your business.

The productivity benefits go deeper than that, too. What happens when one of your employees leaves your organization or goes on vacation for an extended period of time? With the traditional business model, you may have to hire and train a new employee, and it can take a while to get the individual up to speed. With a managed service provider, however, the expertise is always there, only a phone call away.

"A MSP not only has the resources and ability to find the right people and keep them abreast of industry trends, it has built-in bench strength ready to plug in as needed," said Paul Tuttle, a senior technology consultant at Warwick Communications, in an interview with Smart Business. "You don't have to worry about what happens when your IT person goes on vacation, has a sick day or finds a better paying job."

2. Reduce Downtime

One particular way organizations can save money is by strengthening event detection and response strategies by incorporating managed service and support into their overall IT strategy.

One of the biggest negative contributors to a company's bottom line is the cost that comes with unplanned outages. Even a small amount of downtime can have a significant impact on the business – Gartner VP of Research Andrew Lerner noted in 2014 that the average cost per minute for downtime is somewhere around $5,600. Managed support teams can help cut losses sustained during an event such as this by leveraging business continuity services to quickly find and rectify the problem within your network.

3. Fuel Innovation

Carolyn April, senior director of industry analysis at CompTIA, noted that partnering with an MSP can bring a much-needed, fresh perspective to any organization's IT strategy. In freeing up existing staff to work on other projects, companies can harness their employees' creative energy for more than just operations management. Cloud hosting providers offer managed support and services for infrastructure as well as applications in some cases, effectively assuming responsibility for all day-to-day operational activities associated with ensuring the entire solution operates smoothly.

"It elevates the IT staff and brings them out of the shadows within the organization," April said. "It allows them to focus on a custom app dev project or cloud initiative – something highly strategic. I think that's a win-win for your IT staff."

4. Ensure Successful Cloud Migrations

No matter what vertical your company operates within, you've probably heard about the benefits of migrating applications and data to the cloud. According to Statista, spending on public cloud Infrastructure-as-a-Service hardware and software will grow to $173 billion in 2026, up from $38 billion in 2016. This is a clear indication that cloud application adoption – be it private, public or a hybrid cloud – is ticking upward, and companies that haven't gotten on board yet with the cloud are going to be left behind.

That being said, migrating to the cloud can be a daunting task if you take it on yourself. This is where an experienced cloud hosting provider, offering a managed IT assessment and migration service, can be hugely beneficial. A highly specialized skillset is required to identify and prioritize applications that can be moved to the cloud, uncover risks and dependencies, refactor applications and ultimately manage the migration. Don’t try to do it alone. Hire a professional.

5. Manage your Applications

In some cases, cloud hosting providers offer managed service and support all the way through the application layer. For example, with managed Magento support from Hostway, retailers can rest easy knowing that the entire Magento environment is monitored by Magento-Certified Solutions specialists around the clock. Hostway’s accountability-as-a-service model provides ongoing support beyond the basic configuration and installation of the Magento software – covering things like proactive troubleshooting, patching and monitoring.

You can achieve these benefits and more by partnering with a reputable cloud hosting provider, such as Hostway.

For more information about how managed support can make a difference in your organization, check out our white paper >>>